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📚 Learner Journey

The Learner Journey maps the complete experience of a learner using the DeepSkill platform, from their first invitation email through program completion and impact measurement.

Interactive Journey Map​

Click on any step in the journey below to see detailed information about what happens at that point, including connected features, processes, and API endpoints.

📚Learner Journey

Learner Journey

Follow the complete path of a learner from receiving an invitation to completing their coaching program and measuring impact.

🚀Onboarding
Receive Invitation EmailSystem → Learner
⚡🔄
Click Registration LinkLearner
Complete RegistrationLearner
⚡🔌
Complete Profile SurveyLearner
⚡🔄
View Learner DashboardLearner
⚡
🤝Coach Matching
Receive Coach Match NotificationSystem → Learner
⚡🔌
Review Coach ProfileLearner
Confirm or Request ChangeLearner
📖Learning Journey
Book First Coaching SessionLearner
⚡🔄🔌
Attend Coaching SessionLearner + Coach
⚡
Receive Session SummarySystem → Learner
Complete Learning ModuleLearner
⚡🔄
Track Learning ProgressLearner
⚡
🎓Completion
Complete Final AssessmentLearner
⚡
Receive Completion CertificateSystem → Learner
View Personal Impact ReportLearner
⚡
Legend:
User Action
Decision Point
System Action
Notification
Milestone

Journey Overview​

The learner journey consists of four main phases:

🚀 1. Onboarding​

The learner receives an invitation, registers for the platform, completes their profile survey, and accesses their personal dashboard.

Key touchpoints:

  • Invitation email with unique registration link
  • Account creation and profile setup
  • Goal-setting survey for coach matching

🤝 2. Coach Matching​

The platform matches learners with the most suitable coach based on their goals, preferences, and availability.

Key touchpoints:

  • Automated coach matching notification
  • Coach profile review
  • Confirmation or change request

📖 3. Learning Journey​

The active phase where learners engage in coaching sessions, complete learning modules, and track their progress.

Key touchpoints:

  • Session booking and attendance
  • Learning module completion
  • Progress tracking and goal monitoring

🎓 4. Completion​

The final phase where learners complete assessments, receive their certificate, and review their impact.

Key touchpoints:

  • Final self-assessment
  • Certificate of completion
  • Personal impact report

User Guides​

Features​

Processes​

API Reference​

Journey Metrics​

Understanding the learner journey helps us optimize the experience. Key metrics we track:

MetricDescriptionTarget
Time to First SessionFrom registration to first coaching session< 7 days
Module Completion RatePercentage of assigned modules completed> 80%
Session AttendancePercentage of booked sessions attended> 95%
NPS ScoreNet Promoter Score at program completion> 60

Feedback & Improvements​

This journey map is continuously updated based on learner feedback and platform analytics. If you notice any gaps or have suggestions for improvement, please:

  1. Open an issue in the documentation repository
  2. Tag with journey and learner
  3. Describe the proposed change or addition

Last updated: December 2025