📚 Learner Journey Hub
This is the high-level overview of the complete learner experience. Click on any phase to explore the detailed journey documentation.
Journey Overview
Learner Journey Overview
High-level view of the complete learner experience through the DeepSkill platform. Click any phase to explore the detailed journey.
Detailed Journey Guides
Each phase above links to a detailed journey that shows every step, system action, and connected feature:
🚀 1. Onboarding Journey
Complete flow from invitation email to first dashboard access.
| Steps | Duration | Key Components |
|---|---|---|
| 11 | ~15 min | Auth0, Typeform, Pre-assessment |
Related Features:
- Email Templates - Invitation emails
- Auth0 Authentication - User registration
- Rating & Assessment System - Pre-assessment
- Typeform Integration - Coach matching survey
- Learner Dashboard - First dashboard access
🤝 2. Coach Matching Journey
How the matching algorithm works and how to confirm your coach.
| Steps | Duration | Key Components |
|---|---|---|
| 13 | ~10 min | Matching algorithm, Coach profile review |
Related Features:
- Coach Matching Interface - Match review and selection
- Notification System - Match notifications
- Session Booking - Enabled after matching
📅 3. Session Booking Journey
Booking 1:1 coaching sessions via Calendly integration.
| Steps | Duration | Key Components |
|---|---|---|
| 14 | ~5 min | Calendly, BookSessionCard |
Related Features:
- Book Session Card - Booking interface component
- Calendly Integration - External scheduling
- Individual Coaching - Session management
🎥 4. Attending Sessions Journey
Joining video calls and completing sessions.
| Steps | Duration | Key Components |
|---|---|---|
| 19 | 30-60 min | Whereby video, Attendance tracking, Comments |
Related Features:
- Notification System - Session reminders
- Learner Dashboard - Session overview
- Whereby Video Integration - Video conferencing
- Session Details - Session information
- Rating System - Session feedback
- Comment System - Session discussions
📖 5. Learning Modules Journey
Navigating and completing e-learning content.
| Steps | Duration | Key Components |
|---|---|---|
| 16 | Varies | Skills, Chapters, Content Types, Documents |
Related Features:
- Program Navigation - Module listing
- E-Learning - Content consumption
- Programs - Program structure
- Progress Tracking - Completion tracking
📊 6. Progress & Feedback Journey
Tracking progress and providing ratings/feedback.
| Steps | Duration | Key Components |
|---|---|---|
| 19 | Ongoing | Ratings, Surveys, Progress tracking |
Related Features:
- Learner Dashboard - Progress overview
- E-Learning - Module progress
- Rating System - Session ratings
- Surveys - Feedback collection
- Program Dashboard - Detailed metrics
🎓 7. Program Completion Journey
Final assessments and certification.
| Steps | Duration | Key Components |
|---|---|---|
| 13 | 1-2 hours | Post-assessment, Certificate, Impact report |
Related Features:
- Learning Modules - Final module completion
- Notification System - Completion notifications
- Program Dashboard - Program summary
- Rating & Assessment System - Post-assessment
- Surveys - Program evaluation
📰 8. Newsfeed Journey
Staying updated with program announcements and updates.
| Steps | Duration | Key Components |
|---|---|---|
| 5 | 2-5 min | Program cards, Filters, Navigation |
Related Features:
- Newsfeed - Program updates and announcements
- Program Dashboard - Program access
Program Dashboard
The Program Dashboard is your central hub for all program activities. After coach matching, you'll access the program dashboard which provides:
Dashboard Features
- Program Overview: Key information, timeline, and program description
- Progress Metrics: KPI indicators, completion status, and progress visualization
- Participant List: See who else is in your program
- Module Summary: Quick view of all modules and their status
- Comment Sections: Program-wide discussions and Q&A
- Quick Navigation: Direct access to sessions, modules, and resources
- Program Information: Start date, language, budget, and configuration details
Accessing the Dashboard
You can access the program dashboard from:
- Main dashboard program card
- Program navigation menu
- Direct link from program list
- Newsfeed program cards
The dashboard serves as your starting point for all program activities, making it easy to navigate between sessions, modules, and progress tracking.
How These Journeys Connect
┌─────────────────────────────────────────────────────────────────┐
│ LEARNER EXPERIENCE │
├───────────────────── ────────────────────────────────────────────┤
│ │
│ ┌──────────┐ │
│ │ONBOARDING│ ──────────────────────────────────────┐ │
│ └──────────┘ │ │
│ │ │ │
│ ▼ ▼ │
│ ┌──────────┐ ┌──────────────┐ │
│ │ COACH │ │ LEARNING │ │
│ │ MATCHING │ │ MODULES │ │
│ └──────────┘ └──────────────┘ │
│ │ │ │
│ ▼ │ │
│ ┌──────────┐ ┌──────────┐ │ │
│ │ SESSION │◄──────►│ ATTENDING│ │ │
│ │ BOOKING │ │ SESSIONS │ │ │
│ └──────────┘ └──────────┘ │ │
│ │ │ │ │
│ └───────────────────┼─────────────────────────┘ │
│ ▼ │
│ ┌──────────────┐ │
│ │ PROGRESS & │ │
│ │ FEEDBACK │ │
│ └──────────────┘ │
│ │ │
│ ▼ │
│ ┌──────────────┐ │
│ │ COMPLETION │ │
│ └──────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────┘
Quick Links
| Need to... | Go to |
|---|---|
| Understand onboarding flow | Onboarding Journey |
| Know how booking works | Session Booking Journey |
| Explore learning content flow | Learning Modules Journey |
| See all processes | Processes Overview |
| Check API endpoints | API Reference |
Last updated: December 2025