📊 Progress & Feedback Journey

This journey documents how learners track their learning progress, rate coaching sessions, and provide feedback throughout the program.

Interactive Flow Diagram

Click any step to see detailed information, connected features, and API endpoints.

📊Learner Journey

Progress & Feedback Journey

How learners track their learning progress, rate sessions, and provide feedback throughout the program.

📈Overview

View Dashboard ProgressLearner

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View Program DashboardLearner

View Module ProgressLearner

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⭐Rating

Session CompletedLearner

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Open Rating ModalLearner

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Rate Session DimensionsLearner

Add Optional FeedbackLearner

Submit RatingLearner

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Rating SavedSystem → Learner

🎯Tracking

View Updated ProgressLearner

View Growth ScoresLearner

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Track Goal AchievementLearner

View Progress ReportLearner

📝Surveys

Receive Mid-Program SurveySystem → Learner

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Complete Mid-Program SurveyLearner

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Receive Post-Session SurveySystem → Learner

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Complete Post-Session SurveyLearner

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Receive Survey InvitationSystem → Learner

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Complete SurveyLearner

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Legend:

User Action

Decision Point

System Action

Notification

Milestone

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Journey Summary

Attribute	Value
Actors	Learner, System
Entry Point	Dashboard access
Exit Point	Progress report viewed
Typical Duration	Ongoing throughout program
Steps	15

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Phase Breakdown

Phase 1: Overview

Viewing progress:

1. View dashboard - Overall progress overview
2. View program dashboard - Detailed metrics
3. View module progress - Module-by-module status

Phase 2: Rating

Rating sessions:

1. Session completed - Rating prompt appears
2. Open rating modal - Access rating interface
3. Rate dimensions - Four key areas
4. Add feedback - Optional written comments
5. Submit rating - Save feedback
6. Rating saved - Confirmation

Phase 3: Tracking

Tracking progress:

1. View updated progress - After rating
2. View growth scores - Achievement metrics
3. Track goals - Goal achievement monitoring
4. View progress report - Comprehensive summary

Phase 4: Surveys

Completing surveys:

1. Receive survey - Invitation notification
2. Complete survey - Submit responses

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Progress Tracking

Dashboard Overview

The learner dashboard provides:

• Overall completion percentage
• Modules completed count
• Sessions attended statistics
• Skills mastered indicators
• Next steps guidance

Program Dashboard

Detailed program metrics include:

• Module-by-module progress
• Skill completion status
• Session attendance history
• KPI metrics (time spent, completion rate)
• Timeline visualization

Module Progress

Individual module tracking shows:

• Completion percentage per module
• Skills completed within module
• Chapters read/watched
• Time invested in learning
• Next steps for module

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Rating System

Rating Dimensions

Sessions are rated across four key dimensions:

Dimension	Description	What to Consider
Expertise	Coach's knowledge and skills	Depth of knowledge, ability to answer questions
Performance	How well coach delivered	Clarity, structure, effectiveness
Engagement	Coach's interaction level	Active listening, involvement, energy
Responsiveness	Coach's attentiveness	Support, follow-up, availability

Rating Scale

• 1-5 stars for overall rating
• 1-5 scale for each dimension
• Optional feedback text field
• Anonymous or identified (configurable)

Rating Best Practices

1. Rate honestly - Helpful feedback improves coaching
2. Be specific - Detailed comments are more valuable
3. Consider all dimensions - Each aspect matters
4. Provide examples - Specific instances help
5. Balance feedback - Include positives and areas for improvement

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Growth Scores

Score Components

Growth scores track:

• Overall growth - Comprehensive improvement metric
• Skill-specific improvements - Per-competency progress
• Progress over time - Trend visualization
• Baseline comparison - Pre vs. post assessment
• Achievement badges - Milestone recognition

Score Calculation

Scores are calculated based on:

• Pre-assessment baseline ratings
• Post-assessment current ratings
• Module completion progress
• Session attendance and engagement
• Skill mastery indicators

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Surveys

Survey Types

The platform uses different types of surveys throughout the program:

Type	When	Purpose
Mid-Program Surveys	Halfway through program	Check progress, gather feedback, evaluate experience
Post-Session Surveys	After specific sessions	Session-specific feedback, content effectiveness
Program Evaluation Surveys	End of program	Overall program assessment, satisfaction
Goal Progress Surveys	Periodic	Goal achievement check, adjustment needs

Mid-Program Surveys

Mid-program surveys are sent approximately halfway through the program:

• Timing: Halfway through program duration
• Purpose: Check progress, gather feedback, identify improvement areas
• Content:
  • Progress evaluation questions
  • Satisfaction ratings
  • Improvement suggestions
  • Goal progress check
  • Program experience feedback

Post-Session Surveys

Optional surveys sent after specific sessions:

• Timing: After selected sessions (not all sessions)
• Purpose: Session-specific feedback collection
• Content:
  • Session effectiveness questions
  • Content quality ratings
  • Coach performance feedback
  • Quick evaluation
  • Improvement suggestions

Survey Completion

When completing surveys:

1. Answer all questions - Complete required fields
2. Provide detailed feedback - Specific comments are more valuable
3. Submit responses - Save your feedback
4. Survey marked as completed - Tracked in your progress
5. Thank you message - Confirmation of submission

Survey Content

Surveys may include:

• Satisfaction ratings
• Effectiveness questions
• Improvement suggestions
• Goal progress updates
• Open-ended feedback

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Key Integration Points

Internal APIs

• GET /user-program-progress/:userId - Get progress data
• POST /ratings - Submit session rating
• GET /growth-user-scores - Get growth scores
• GET /surveys/:surveyId/users/:userId/status - Check survey status
• GET /surveys/:surveyId/users/:userId/responses - Get survey responses
• POST /surveys/:surveyId/responses - Submit survey

Frontend Components

• FeedbackManager - Feedback collection interface
• RatingsCard - Rating display component
• Progress visualization components
• Survey interface components

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Progress Visualization

Visual Indicators

Progress is displayed through:

• Progress bars - Completion percentages
• Completion badges - Achievements unlocked
• Timeline views - Progress over time
• Comparison charts - Before/after metrics
• Goal trackers - Goal achievement status

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Related Documentation

• Attending Sessions Journey - Session completion
• Learning Modules Journey - Module progress
• Dashboard Feature - Dashboard details
• Surveys Feature - Survey system
• API Reference - Backend endpoints

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Tips for Learners

1. Track Regularly: Check progress weekly to stay motivated
2. Rate Promptly: Rate sessions soon after completion while fresh
3. Be Honest: Honest feedback helps improve coaching quality
4. Set Goals: Use goal tracking to stay focused
5. Celebrate Wins: Acknowledge achievements and progress
6. Complete Surveys: Your feedback shapes program improvements
7. Review Reports: Use progress reports to see overall growth

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